Our policies

Privacy policy

INTRODUCTION

  1. Arctoris Limited (“Arctoris”, “we” or “us”) respects your privacy and is committed to protecting your personal data.
  2. This privacy policy describes how Arctoris collects and uses personal data collected when you access our platforms and websites, including arctoris.com, when you otherwise access our experimental, analytical and computational services (collectively, the “Services”), or otherwise interact with us. 
  3. The term “personal data” as used in this privacy policy shall mean any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier or one or more factors specific to you. 
  4. Arctoris is the controller and is responsible for deciding how and why we hold and use personal data about you. We are a company registered in England and Wales under company number 09987028 and our registered office is at 9400 Garsington Road, Oxford Business Park, Oxford OX4 2HN, United Kingdom. 
  5. If you have any questions or complaints regarding this privacy policy or our practices, please contact us: By email at: welcome@arctoris.com By phone at: +44 (0) 7713 828 576 By post at 9400 Garsington Road, Oxford Business Park, Oxford OX4 2HN, United Kingdom

CHANGES TO THIS PRIVACY POLICY

  1. We make changes to this privacy policy from time to time. You should therefore check this privacy policy whenever you access our Services to see whether any changes have been made, as these will be binding on you.

COLLECTION OF PERSONAL DATA

We collect personal data in the following ways:

  1. Information you provide to us
    1. You may provide your personal data such as name, email address, mailing address and phone number by filling in forms or by corresponding with us by post, phone, email or otherwise. You may also provide personal data when you inquire about our Services, subscribe to publications, request marketing to be sent to you and when you register and attend an event. 
    2. Furthermore, when you contact us (online or offline) in connection with a request for information, to access the Services and to provide you with support, we collect personal data necessary to fulfil your request, to grant you access to the Services, to provide you with support and to be able to contact you. 
  2. Information we collect about your use of our Services 
    1. We automatically gather technical information about your computer when you visit our websites or access our Services. This information may include your IP address, browser type, internet service provider, referring/exit pages, operating system and general geolocation (we do not collect precise geolocation). We also collect device identifiers such as system and performance information when you download and use our Services. 
    2. We may combine this automatically collected technical information with other personal data we collect about you. We do this to improve marketing and analytics.

COOKIES

  1. To help make our Services more responsive to the needs and interests of our users, we keep track of the pages visited by our users by placing a cookie, a small entry in a text file, on your device. We use cookies to help us tailor our Services to your needs and to deliver a better, more personalized service. We may use these tools and other technologies to recognise how users interact with our Services. These features may also be included in our email communications so that we can learn which messages have been opened and acted upon. In combination with cookies, these web beacons allow us to track the number of users who view particular pages and to fine tune the messages delivered to users.  
  2. When you first access our Services from certain jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By clicking “accept cookies”, closing the message, or continuing to access the Sites, you signify that you understand and agree to the use of these technologies. For more information about our practices in this area, please see our Cookie Policy.

USE OF PERSONAL DATA

We will only process your personal data in accordance with this privacy policy and the applicable law. 
  1. We will process your personal data for the following purposes as is necessary for the performance of a contract between you and us, or to answer questions or take steps at your request prior to entering into a contact: 
    1. To create and maintain your account; 
    2. To handle and fulfil orders, if you order products or services from us. This may also include processing of personal data that we receive from third parties, for example, address data to verify your correct address; 
    3. To provide after-sales services and to notify you about changes to our Services, and to send you service emails relating to the activities you have asked us to undertake on your behalf; 
    4. To process accounts such as invoices; and 
    5. To respond to queries, suggestions and requests. 
  2. We will process your personal data for the following purposes as necessary for certain legitimate interests, or where you have given your informed consent to such processing as required by applicable law (such consent can be withdrawn at any time): 
    1. To allow you to communicate with other users of our Services (where you communicate with other uses using public forums made available via our Services you are aware that your comments will be made available to other users who may have the ability to comment on your comments or otherwise interact with them); 
    2. To conduct periodic campaigns, satisfaction or market research surveys, as well as to analyse the results and send out prizes and gifts; 
    3. To offer our services to you in a personalised way, for example, we may provide suggestions based on your previous requests to enable you to identify suitable products and services more quickly. This may also include, where legally permitted, processing data related to your location; 
    4. To inform you about our products, goods and services; and 
    5. To inform customers about any exhibitions, presentations, seminars, and other events organised by us (solely or jointly, including with our cooperation or support). 
  3. We will process your personal data for the following purposes as necessary in our legitimate business interests, (provided such interests are not overridden by your interests or fundamental rights): 
    1. To submit notifications, reports or applications to the competent authorities; 
    2. To send business-related communications and courtesy letters; 
    3. To resolve any disputes, if you lawfully exercise your rights or if you wish to dispute any part of our service offering; 
    4. To ensure the security of your account and our business, preventing or detecting fraud or abuses of our Services, for example, by requesting verification information in order to reset your account password (if applicable); 
    5. To develop and improve our Services, for example, by reviewing the use of our Services; 
    6. To administer our Services and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 
    7. As part of our efforts to keep our Services safe and secure, and 
    8. To comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law. 
  4. We will process personal data for other purposes to which you have given prior consent.

TRANSFER OF PERSONAL DATA

  1. We may share your personal data with the parties set out below for the purposes set out in this policy: 
    1. Other Arctoris affiliate companies;
    2. Our professional advisors such as auditors, accountants and lawyers, etc.; and
    3. Trusted third-party service providers who perform services on our behalf in connection with the Services and our other products and services. The services provided by such third parties include services in the following categories: cloud-hosting services, backend support services and data analysis and visualisation support services.

RETENTION OF PERSONAL DATA

  1. We will store your personal data, in a form that permits us to identify you, for no longer than is necessary for the purpose for which the personal data is processed. We use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically and reasonably feasible to remove it. Otherwise, we will seek to delete your personal data within a reasonable timeframe upon request.

SECURITY

  1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This includes data control and data encryption measures. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
  2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

INTERNATIONAL TRANSFERS

  1. Your personal data may be accessed by us or transferred to our affiliates, partners or service providers who are located worldwide. This may involve the transfer of personal data outside the European Economic Area (the “EEA”) to countries that may not provide a level of protection of personal data that may be regarded as equivalent to that afforded under the European data protection legislation. Whenever your personal data is transferred internationally, we will take appropriate steps to ensure its security and confidentiality in accordance with applicable data protection law. For more information as to how we protect your personal data please contact us using the contact details show above.

YOUR RIGHTS

  1. In certain circumstances you have rights under data protection laws in relation to personal data we hold about you:
    1. Request access to your personal data. You may have the right to request access to any personal data we hold about you as well as related information, including the purposes for processing the personal data, the recipients or categories of recipients with whom the personal data has been shared, where possible, the period for which the personal data will be stored, the source of the personal data, and the existence of any automated decision making.
    2. Request correction of your personal data. You may have the right to obtain without undue delay the rectification of any inaccurate personal data we hold about you.
    3. Request erasure of your personal data. You may have the right to request that personal data held about you is deleted.
    4. Request restriction of processing your personal data. You may have the right to prevent or restrict the processing of your personal data.
    5. Request transfer of your personal data. You may have the right to request transfer of personal data directly to a third party where this is technically feasible.
  2. Where you believe that we have not complied with our obligation under this policy or applicable European data protection law, you have the right to make a complaint to a European Supervisory Authority.
  3. If you have any questions about your right or if you wish to exercise your rights, please contact us using the contact details listed above.

LINKS

  1. Our Services may contain links to other websites maintained by third parties. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our Sites and to read the privacy statements of any other website that collects personal data.

Terms of use

THE TERMS ON WHICH YOU MAY USE OUR WEBSITE

  1. These Terms of Use create a legal agreement between you (a “User”) and Arctoris and (together with the other documents referred to below) set out the terms on which you may use our website (arctoris.com) (the “Website”).
  2. You should read these Terms of Use carefully before using our Website, as by using our Website you are confirming that you accept these Terms of Use and that you will comply with them.
  3. If you do not accept these Terms of Use you should leave our Website immediately.
  4. The following policies also apply to your use of our Website:
    1. Our Privacy Policy. By using our Website, you are consenting to us processing any personal data that you provide to us or that we collect from you as a result of your use of our Website. Our Privacy Policy sets out what we do with that personal data.
    2. Our Cookies Policy.
  5. You are responsible for ensuring that anyone else who accesses our Website through your internet connection is aware of these Terms of Use and the policies referred to above and that they comply with them.

CHANGES TO THESE TERMS OF USE AND OUR OTHER POLICIES

  1. We make changes to these Terms of Use from time to time. You should therefore check these Terms of Use whenever you access our Website to see whether any changes have been made, as these will be binding on you.
  2. We also make changes to our Privacy Policy and Cookies Policy from time to time, so you should also check these regularly to see whether any changes have been made.

ABOUT US

  1. We, Arctoris Limited, operate this website at Arctoris.com. We are a company registered in England and Wales under company number 09987028 and our registered office is at 9400 Garsington Road, Oxford Business Park, Oxford OX4 2HN, United Kingdom. Our VAT number is 285 4629 66.
  2. You can contact us: By email at: welcome@arctoris.com
    By phone at: +44 (0) 7713 828 576
    By post at: 9400 Garsington Road, Oxford Business Park, Oxford OX4 2HN, United Kingdom

RESTRICTIONS ON YOUR USE OF OUR WEBSITE

  1. You may only use our Website for lawful purposes and in compliance with all applicable laws, including without limitation data protection and privacy laws, laws relating to copyright of content and laws relating to unsolicited commercial electronic messages.
  2. In addition, you must not:
    1. use our Website to send or transmit, whether directly or indirectly, unsolicited or unauthorised advertising or promotional material, chain letters or pyramid selling schemes;
    2. use our Website for mail bombing or flooding or to make deliberate attempts to overload a system;
    3. use our Website to post content or link to content where you know that or ought to have known that the owner of that content has not consented to or authorised that posting or linking or where that posting or linking infringes the rights of that owner;
    4. knowingly or recklessly introduce to our Website, or use our Website to transmit, any application, material or ware (such as viruses, spyware, malware or adware) which are malicious or harmful;
    5. attempt to gain unauthorised access to our Website, the server, equipment or network on which our Website are stored, any server, computer or database connected to our Website;
    6. use our Website to attempt to gain unauthorised access to any other website, internet account, server, computer, equipment, system, network, data or information;
    7. use our Website to monitor data or traffic on any network or system;
    8. use our Website to collect or use information, including without limitation email addresses, screen names or other identifiers, by deceit (such as phishing, internet scamming, password robbery, spidering, scraping and harvesting);
    9. use our website to distribute software;
    10. carry out a denial-of-service attack or a distributed denial-of-service attack on our Website or use our Website to carry out any such attack on any other website;
    11. use our Website in violation of export laws, controls, regulations or sanction policies of the United Kingdom or any other country.
  3. If you breach any term of these Terms of Use your right to use our Website will immediately end. In addition, we may take such other actions including, without limitation, legal action, as we consider appropriate.
  4. If you breach any term of these Terms of Use, or if we receive a request from a law enforcement authority to do so, we may report your identity, details of any breach and any other information we consider necessary to relevant law enforcement authorities.

PASSWORDS AND SECURITY REQUIREMENTS

  1. You must provide accurate and complete registration information and keep that information up to date at all times.
  2. We may request at any time that you provide a user identification code, password and/or pre-selected answers to security questions in order to access it. It is your responsibility to keep this information secret and confidential and not to disclose it to any other person.
  3. If you think that somebody else might know your user identification code, password and/or pre-selected answers to security questions then you must let us know by telephoning [or emailing] us using the contact details above as soon as possible.
  4. We reserve the right to disable any user identification code, password and/or pre-selected answers to security questions at any time if, in our reasonable opinion, you fail to comply with any of these Terms of Use, if we consider that you are using our Website to download content or infringe in any manner the rights of another person or if we consider that there may be a security risk.

OUR WEBSITE AND CONTENT

  1. We do not guarantee that access to our Website, or the content on our Website, will always be available or uninterrupted. Your right to access our Website is given on a temporary basis only.
  2. We reserve the right to change our Website and the content on our Website, including without limitation by adding or removing content or functionality, at any time.
  3. We cannot guarantee that all content on our Website is accurate, complete or up to date. We therefore make no warranties, representations, undertakings or guarantees that the content on our website is accurate, complete or up to date.
  4. We make no warranties, representations, undertakings or guarantees that our Website or any content on our Website will be free from errors or omissions.
  5. The content on our Website is provided for general information purposes only. Nothing on our Website is intended to be advice on which you should rely. You should always obtain appropriate specialist advice before taking, or not taking, action based on any content on our Website.
  6. We make no warranties, representations, undertakings or guarantees that our Website are secure or free from bugs or viruses. You are responsible for ensuring that the device from which you access our Website has suitable anti-virus software in place.

INTELLECTUAL PROPERTY RIGHTS

  1. We, or our licensors, own the copyright and all other intellectual property rights in our Website and all content on our Website other than content uploaded by or linked to by others.
  2. You may download the content we own from our websites and/or print a reasonable number of copies of any page on our websites. You must not make any changes to any content that you have downloaded or printed from our website.
  3. If you use, download, print or reproduce content from our Website, including (without limitation) our website, in breach of these Terms of Use your right to use our Website will immediately end and you must return to us or destroy (at our option) all digital and paper copies of the content that you have made.

LINKS FROM OUR WEBSITE TO OTHER WEBSITES

  1. Our Website may contain links to other websites from time to time. These links are provided for your convenience. We have no control over, and no responsibility or liability to you for, those other websites or their content.

LINKS FROM OTHER WEBSITES TO OUR WEBSITE

  1. You may create a link to our Website from another website, but only if you comply with the following conditions:
    1. if you link to our website, you may only link to the homepage of our website. You must not create a link to any other page of our website, nor frame any page of our website;
    2. you may only link to our Website from a website which you own; and
    3. you must not suggest that we have any association with you or that we approve or endorse your website or any of your products or services unless we expressly agree that you can do so.
  2. We reserve the right to require you to remove any link to our Website at any time and without giving you prior notice.

YOUR RIGHTS

  1. In certain circumstances you have rights under data protection laws in relation to personal data we hold about you:
    1. Request access to your personal data. You may have the right to request access to any personal data we hold about you as well as related information, including the purposes for processing the personal data, the recipients or categories of recipients with whom the personal data has been shared, where possible, the period for which the personal data will be stored, the source of the personal data, and the existence of any automated decision making.
    2. Request correction of your personal data. You may have the right to obtain without undue delay the rectification of any inaccurate personal data we hold about you.
    3. Request erasure of your personal data. You may have the right to request that personal data held about you is deleted.
    4. Request restriction of processing your personal data. You may have the right to prevent or restrict the processing of your personal data.
    5. Request transfer of your personal data. You may have the right to request transfer of personal data directly to a third party where this is technically feasible.
  2. Where you believe that we have not complied with our obligation under this policy or applicable European data protection law, you have the right to make a complaint to a European Supervisory Authority.
  3. If you have any questions about your right or if you wish to exercise your rights, please contact us using the contact details listed above.

OUR LIABILITY TO YOU

  1. Nothing in these Terms of Use limits or excludes our liability to you for:
    1. death or personal injury resulting from negligence;
    2. fraud or fraudulent misrepresentation; or
    3. any other matter for which we are not permitted by law to exclude or limit our liability.
  2. As these Terms of Use govern your access and use of our Website, all warranties, conditions and other terms relating to our Website and/or its content which would otherwise be implied by law (whether by statute, common law or otherwise) are excluded.
  3. We will not be liable to you for any loss or damage arising out of or in connection with your use of (or inability to use) our Website or your use of or reliance upon any content on our Website, whether in contract, tort (including without limitation negligence), misrepresentation, restitution, under statute or otherwise.

APPLICABLE LAW

  1. These Terms of Use (and any non-contractual obligations arising out of or in connection with them) are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with them (including without limitation in relation to any non-contractual obligations).

Cookie policy

INTRODUCTION

  1. This cookie policy applies to the Arctoris Limited (“Arctoris”, “we” or “us“).
  2. Like most businesses, we employ “cookies” or similar technologies. This cookie policy tells you about the use of cookies and similar technologies on our websites, including Arctoris.com, and our platform products and services owned and operated by Arctoris to which this cookie policy is posted (collectively, the “Services”).
  3. When you first access the Services from certain jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By clicking “accept cookies”, closing the message, or continuing to use our Services, you signify that you understand and agree to the use of these technologies, as described in this cookie policy.
  4. You do not have to accept cookies and consent can be withdrawn at any time (see How to Control Cookies, below). You can change your browser settings to refuse or restrict cookies, and you may delete them after they have been placed on your device at any time. If you do not accept or delete our cookies, some areas of the Services that you access may take more time to work, or may not function properly.

WHAT ARE COOKIES?

  1. Cookies are small files containing a string of characters that we may store on your computer or mobile device when you access the Services. When you access the Services again, the cookies allow us to recognize your browser. Cookies may store your preferences and other information but cannot read data off your hard disk or read cookie files created by other sites.
  2. Cookies set by a website owner (in this case, Arctoris) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable us to provide third party features or functionality through the Site (i.e. advertising, social media functions and analytics).

THE COOKIES WE USE

  1. Cookies make the use of our Services easier by, among other things, saving your preferences. We may also use cookies to deliver content tailored to your interests. Our cookies may enable us to relate your use of the Services to personal data that you previously provided.
  2. The information that we collect with cookies allows us to statistically analyse usage of the Services, and to improve and customize our content and other offerings. However, we only disclose information collected with cookies to third parties on an aggregated basis without the use of any information that personally identifies you.
  3. The specific types of first party and third party cookies placed by our Services and the purposes they perform are described in the table below:
Type of Cookies Who serves these cookies How to Refuse

Strictly Necessary Cookies

These are cookies that are required for the operation of our Services. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-billing.

  • Arctoris
  • Microsoft

These cookies are strictly necessary to deliver the Site and therefore cannot be refused. They can be deleted or blocked using your browser settings, however (see How to Control Cookies, below).

Performance and Functionality Cookies

These are used to recognize you when you return to our Services. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region), but are non-essential to the performance of our Services.

  • Arctoris
  • Google Maps

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Analytical or Customization Cookies

These cookies collect information about how users access and move through our Services. We use this information in either aggregate form to help us to improve the way our Services work, or to personalize our Services to your interests.

  • Arctoris
  • Google Universal Analytics

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Alternatively, please follow the links below to review the third party’s privacy policy or to opt-out:

  • Google Universal Analytics https://tools.google.com/dlpage/gaoptout

Advertising Cookies

These cookies are used to make the advertising displayed on our Services more relevant to you. These cookies prevent ads reappearing and ensure that ads are properly displayed. Certain third party cookies may track users over different websites are will provide ads relevant to your interests.

  • DoubleClick

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Alternatively, please follow the links below to review the third party’s privacy policy or to opt-out:

  • DoubleClick https://www.google.com/settings/ads/plugin

Social Media Cookies

These cookies allow us to integrate social media functions into our Services and may also be used for advertising purposes.

  • YouTube

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Alternatively, please follow the links below to review the third party’s privacy policy or to opt-out:

  • YouTube https://policies.google.com/technologies/cookies

HOW TO CONTROL COOKIES

  1. When you first access our Services from certain jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By clicking “accept cookies”, closing the message, or continuing to access our Services, you signify that you understand and agree to the use of these technologies, as described in this cookie policy.
  2. You do not have to accept cookies and consent can be withdrawn at any time, although you may not be able to use certain features of our Services. You can do this by clicking the appropriate opt-out provided in the cookie table above or by activating the settings on your browser that allows you to refuse all or some cookies
  3. Please follow the links below to helpful information for the most popular browsers:
    1. Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
    2. Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
    3. Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
    4. Apple Safari: https://support.apple.com/kb/PH21411?locale=en_US
    5. In addition, you can exercise advertising cookie choices by visiting:
        http://www.aboutads.info/choices/, http://www.networkadvertising.org/choices/; or http://youronlinechoices.com/.

WEB BEACONS

  1. As well as cookies, we use other technologies to recognize and track your use of our Services. A web beacon (also known as a “tracking pixel” or “clear GIF”) is a clear graphic image (typically a one-pixel tag) that is delivered through a web browser or HTML e-mail, typically in conjunction with a cookie.
  2. Web beacons allows us, for example, to monitor how users move from one page within our websites to another, to track access to our communications, to understand whether users have come to our websites from an online advertisement displayed on a third-party website, to measure how ads have been viewed and to improve site performance.

TARGETING ADVERTISING

  1. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and service that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements.

CHANGES TO OUR COOKIE POLICY

  1. We make changes to this cookie policy from time to time. You should therefore check this cookie policy whenever you access our Services to see whether any changes have been made.

CONTACT DETAILS

  1. If you have any questions or complaints regarding this privacy policy or our practices, please contact us:
  2. By email at: welcome@arctoris.com
    By phone at: +44 (0) 7713 828 576
    By post at 9400 Garsington Road, Oxford Business Park, Oxford OX4 2HN, United Kingdom